Cookie Policy

Information about our use of cookies

Updated EU regulations require us to provide site visitors with a description of the purpose of cookies and how they are used on our website. The regulations also require site visitors to consent to cookies being stored on their computer, laptop, tablet, or mobile device.

We use cookies to monitor how our website is used and to ensure that we give visitors the best experience we can. These cookies are anonymous and do not collect or hold personal information. We do not use any third party advertising service cookies. 

If you continue to use our website without changing your browser-based cookie settings, and opting in to our terms & conditions and use of cookies we will assume that you are happy for us to store our cookies on your device – by ticking the box on the ordering page and using our website, you are giving your consent for the deployment of our cookies. One way to temporarily stop a computer storing the cookies is to go to settings on your PC browser, and in 'safety' select 'In Private' or 'Private' browsing (or use: ctrl + shift + P), on Chrome or Mac use: Command⌘ + shift + n. This will mean that you are browsing the site incognito and no cookies will be stored after the session is over.

Should you choose to, you can permanently delete or change your cookie settings at any time – please read the ‘how can I control cookies’ section of this policy for advice on how to do this. Most browsers through their 'privacy/tools/safety' section will allow you to delete the browsing history and will also have a part where you can opt to delete cookies from your computer. For comprehensive information for managing/deleting cookies on a variety of browsers/platforms is available on the About Cookies website.

If you choose to block our cookies, some of the functionality of the website will not be available and this may adversely affect the performance and experience of the site.

If at any time we change the cookies, we will make sure you are aware by updating this policy. We recommend you re-visit this policy from time to time to ensure you remain up to date.

Please read the rest of this policy for information on the types and uses of cookies, and for a detailed description of the cookies we use.

What is a cookie?

A cookie is a small text file that is created and stored on your computer's web browsing device by a website (or certain functional elements of a website).

Only the website (or function) that created the cookie can retrieve or read the contents within it. When you re-visit a website that uses cookies, it will check for its cookies on your device and read the information within them. Depending on the purpose of the cookie, the website will usually use that information to ‘tailor’ itself to suit you.

Each cookie contains anonymous information (typically a unique identifier, the website name, and some digits and numbers), and is specific to your web browser.

Cookies can be used for a wide variety of tasks, such as storing your website preferences, enhancing navigation between pages and improving your user experience. Cookies help make the interaction between you and the website simpler, smoother and more intuitive.

Without cookies or similar technologies, websites would not easily be able to ‘remember’ who has previously visited them – logging into a website or adding items to a shopping basket would be much more complicated.

Types of cookies

Cookies can be created by the main website you are visiting (‘first party cookies’), or by other websites that are contributing (or ‘feeding’) content to the page you are viewing (‘third party cookies’).

Regardless of their source, cookies are given a lifespan when they are created – they will either exist for the duration of your visit on the website (‘session cookies’), or they will exist for a defined period after your visit (‘persistent cookies’) so that they are available if you return to the site.

A third ‘level’ of categorisation exists which groups cookies as:

  • ‘strictly necessary’: enabling websites to provide certain core features or functions that are expected/requested.

  • ‘performance’ orientated: improving the performance of the website, and the experience of the user.

  • ‘functionality’ orientated: enhancing or adding non-essential functionality to website (for example, storing your preferences for return visits).

  • ‘targeting’ orientated: enabling websites to ‘target’ advertising, marketing or other content based on the location and/or browsing habits (among others) of the user.

    First party cookies and third party cookies

    First party cookies are created, governed and accessed only by the main website you are visiting.

    Third party cookies are created, governed and accessed by ‘external’ websites that are contributing content or functionality to the main website. The third party organisation responsible for these cookies may use them to track your journey or store your preferences across multiple websites.

    Examples of typical third party content or functionality that may deploy their own cookies:

  • user access tracking from external analytics companies, such as Google Analytics;

  • embedded videos from sites such as YouTube or Vimeo;

  • social sharing options from sites such as Facebook and Twitter;

  • content ‘feeds’ from sites such as Flickr and Twitter.

    Third party cookies are not, by default, governed or controlled by the first party website – setting cookie preferences on the website itself will only affect the deployment of first party cookies and not third party cookies. 

    Some websites also use third party advertising services to deliver targeted advertising – and some of these advertising services use cookies to track your browsing across multiple sites to assess which advertisements should be displayed to you.

    Session cookies

    Session cookies are temporary and only exist during your browsing session – once the browser is closed, they are deleted from the browsing device.

    Session cookies are used for features like:

  • ‘remembering’ the contents of a shopping trolley;

  • ensuring uninterrupted but secure access to user accounts (for example, internet banking and email).

    Persistent cookies

    Persistent cookies are semi-permanent – they are saved to the browsing device for a fixed period (which could be a month, a year, or longer) and are retained when the browser is closed.

    Persistent cookies are used for features like ‘remembering’ a user and their preferences across multiple browsing sessions.

    Strictly necessary cookies

    Cookies that provide features or functionality that are specifically requested/required (for example, enabling visitors to navigate through the site) are classed as ‘strictly necessary’.

    Without these cookies, the website would not be able to provide site visitors with the service that they expect or need.

    Features such as automatic sign in (which is typically requested using a ‘remember me’ option) would use a ‘strictly necessary’ cookie.

    If browser settings are used to deactivate strictly necessary cookies, the website may become unusable. At the very least, it will no longer be possible to guarantee security or predict how the website will perform.

    Performance cookies

    Cookies that help to improve the performance and/or user experience on a website are classed as ‘performance’ cookies.

    Performance cookies can include those that collect information about how a visitor interacts with the website. These cookies do not collect any information that could be used to identify the visitor, or that could be used for marketing/advertising purposes.

    The collected information is anonymous and used only to improve the relevant organisations’ understanding of how the website works, how effective it is at presenting its content and to help improve the understanding of what its visitors require.

    Functionality cookies

    Cookies that enhance the features, functionality and user experience are classed as ‘functionality’ cookies.

    Functionality cookies can include those that store details of your site preferences, allowing a website to ‘remember’ you and ensure that, when you have chosen a specific option on the site, your choices are retained for each visit.

    If you have requested that content be tailored to your requirements, it is possible that a functionality cookie has been used to record this preference (for example, specifying your location to receive information specific to your area).

    How we use cookies on this website

    This website uses cookies:

  • to monitor site visits and understand your usage of the website using Google Analytics;

  • to remember your text size preferences.

  • for marketing purposes to help us identify which of our products may be most of interest to you

    This website may also feature content from the following third party websites that may use cookies (please visit the respective website for more information on the cookies they use):

  • Google (‘plus one’ and sharing options).

    We do not collect any personal information in our cookies, we do not sell any of the information we collect and we do not disclose the information to third parties (except where required by law – for example, to government bodies and law enforcement agencies).

    The table below describes the cookies we use in more detail:

COOKIE

ORIGINATOR

DESCRIPTION

LIFESPAN

CATEGORY

__utma

Google Analytics (third party)

We use Google’s web analytics service (Google Analytics) to record site traffic. Google use these cookies to collect anonymous data, which we can then evaluate using their reporting tools. (For more information, please see Google’s cookie details page

Two years (persistent)

Performance

__utmb

Google Analytics (third party)

None (session)

Performance

__utmc

Google Analytics (third party)

None (session)

Performance

__utmz

Google Analytics (third party)

One year (persistent)

Performance

 

What to do if you don’t want cookies to be set

Some users may consider the use of cookies to store information on their device as intrusive, particularly if they are uncertain of who is using that information, and for what purpose.

While cookies are generally harmless, you may find it preferable not to allow, for example, targeting cookies to monitor your browsing habits and display advertising that has been targeted to your interests. In these cases, it is possible to block some or all cookies and to delete cookies that have already been set.

Please note that, while we do not use any ‘‘targeting’ orientated' cookies at present, if you choose to block cookies, we cannot guarantee or predict how this website will perform during your visit.

How can I control cookies?

If you want to control which cookies are sent to your device, you can configure your browser to display a notification (and/or a request for permission) when a website attempts to deploy a cookie. You can also configure your browser to refuse cookies altogether, and you can delete any cookies that have already been set.

Please use your browser’s help option to find out how to perform these actions within your browser. Alternatively, comprehensive information for managing/deleting cookies on a variety of browsers/platforms is available on the About Cookies website.

To Clear your browsing history open your browser and click on 'Tools and Options' or 'Tools' and 'Internet Options'. On 'General Tab' go to 'Browsing History' and tick 'Delete browsing history on exit'. Or use 'In Private' browsing ( select: ctrl + shift + P). No Cookies will be stored.

Further information

The Information Commissioner’s Office (ICO) is responsible for monitoring and enforcing the EU cookie regulations. The ICO website features a guide to the directive and various aspects of cookies. A .pdf of the guide is available here.

The All About Cookies website is a free resource for marketers and consumers which explains what cookies are and how they are used.

For further information, see our cookies guidance.

You may also want to refer to the opinion adopted by European data protection authorities in June 2012 (Article 29 Working Party opinion 04/2012), which clarifies that some usage of session-ID cookies, multimedia cookies, and user interface customisation cookies (e.g. language-preference cookies) is likely to fall within the information society services exemption.