Welcome to the Moto-Lita Guide to Returning Goods
Please also see our guide to ordering.
In the event that the Goods are damaged or are not as expected please notify Moto-Lita within 24 hours of delivery and return the Goods (at your own risk and expense) within seven days; We accept no responsibility for any accidental damage caused by you OR your carrier.
If the goods are to be sent back from outside the EU, please contact us by email email@example.com or phone: 01264 772811 for instructions on how to return your goods. If outside the EU, Customs may make a charge for duty. Please write on the original customs form and on the package "Returned to UK Manufacturer for repair" Then if you insure the value on the goods with the carrier BUT on the form and on the box you put NO COMMERCIAL VALUE. That will cover the goods and ensure that no duty is paid. If you do not do this YOU are liable for any duty claimed by HMRC.
The Goods must be unused and must be repackaged in the original packaging with the copy invoice. The Goods must be returned by Royal Mail if small and by carrier if large. We will refund the postage costs if inspection of the goods reveals that they are faulty. Replacement Goods will be dispatched upon receipt of the original Goods. In the event that We cannot offer you a replacement for faulty goods we will refund you the price paid for the Goods and your reasonable costs of returning the Goods.
If you have any queries please email us: firstname.lastname@example.org